Help & FAQ

1. How can I place an order?
   To place an order, simply browse our product selection, add items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment information. Once completed, you’ll receive an order confirmation via email.

2. What payment methods do you accept?
   We accept a variety of payment methods, including credit/debit cards, Cashfree, and other secure payment options. All transactions are processed securely for your peace of mind.

3. Can I track my order?
   Yes! Once your order is shipped, you’ll receive a tracking number via email. Use this tracking number on the shipping provider’s website to monitor your delivery’s progress.

4. What is your return policy?
   We accept returns on eligible items within 7 days of delivery, provided that items are unused, undamaged, and in their original packaging. For more details, please review our Return Policy.

5. How do I initiate a return?
   To start a return, contact our customer support team at customersddgroup@gmail.com or call us at 9035348312 with your order number and reason for the return. Our team will guide you through the process.

6. How long does it take to receive a refund?
   Once we receive and inspect your returned item, refunds are processed within 7-10 business days. Depending on your payment provider, it may take additional time for the funds to reflect in your account.

7. What should I do if I receive a damaged or defective item?
   We apologize if you receive a damaged or defective item. Please contact us immediately at customersddgroup@gmail.com or 9035348312 with photos of the item, your order number, and a brief description of the issue. We’ll assist with a replacement or refund.

8. Do you ship internationally?
   Currently, we ship within India. For future international shipping options, please stay tuned or contact customer support.

9. Can I modify or cancel my order?
   We process orders quickly, so modifications or cancellations may not be possible once an order is placed. Contact us as soon as possible at customersddgroup@gmail.com or 9035348312, and we’ll do our best to assist.

10. Are there any promotions or discounts?
    Yes, we offer occasional promotions and discounts! Subscribe to our newsletter and follow us on social media to stay updated on our latest offers.

11. How can I contact customer support?
    Our customer support team is here to help! Reach us via:

• Email: customersddgroup@gmail.com
• Phone: 9035348312

12. How do I create an account?
    Click on the “Sign Up” or “Create Account” button on our homepage and fill in your details. Having an account lets you track orders, save items to a wishlist, and check out faster in the future.

13. Is my personal information safe?
    Yes, we prioritize data privacy and security. Please see our Privacy Policy for more details on how we protect your information.

14. How do I subscribe to your newsletter?
    Enter your email in the subscription box at the bottom of our homepage to receive updates on new arrivals, exclusive offers, and more!