Return Policy

At Dream Deal Group, we want you to be delighted with your purchase. If you’re not completely satisfied, you may be eligible for a return. Please review our return policy for detailed information on our process.

1. Return Eligibility
   To qualify for a return:

• Items must be unused, undamaged, and in their original packaging.
• Returns must be initiated within 7 days of receiving the item.
• A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-returnable items include:

• Final sale items
• Digital products
• Customized or personalized items

2. Return Process
   To initiate a return, please contact our customer support team:

Email: customersddgroup@gmail.com
Contact Number: 9035348312

Provide your order number and reason for return. Our team will guide you through the process, including the return address.

Steps:

1. Contact Customer Support: Reach out to us with your request.

2. Prepare the Item: Ensure the product is in its original condition, including all tags and accessories.

3. Ship the Item: Send the package to the return address provided by our team.
   Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

4. Refunds
   Once we receive and inspect your returned item, you will be notified by email regarding the approval or rejection of your refund.

• If Approved: A refund will be processed to your original payment method within 7-10 business days (processing times may vary based on your payment provider).
• If Rejected: If the return is not approved (e.g., if the item shows signs of use or is missing parts), our team will contact you to discuss next steps.

4. Exchanges
   We only replace items if they are defective or damaged. For exchanges, please reach out to us at customersddgroup@gmail.com or call us at 9035348312.

5. Non-Returnable Items
   The following items are non-returnable:

• Gift cards
• Digital products
• Sale or clearance items

6. Late or Missing Refunds
   If you haven’t received your refund within the specified timeframe:
7. Check your bank account.
8. Contact your credit card company, as it may take time for the refund to post.
9. Contact your bank, as processing time varies.

If you’ve completed these steps and still haven’t received your refund, please contact us at customersddgroup@gmail.com or 9035348312.